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Terms Conditions That Actually Make Sense

These terms set out what you can expect from rapid97 and what we ask from you in return — covering your account, how payments work, and what happens if something needs sorting out.

Account eligibility criteriaDeposit & withdrawal termsTouch 'n Go eWallet, Boost, GrabPay usageAccount suspension processHow to raise a dispute

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What These Terms Cover on rapid97

rapid97 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with rapid97, you agree to these terms in full. They apply to every session you start, every deposit you make through Touch 'n Go eWallet, Boost, or GrabPay, and every withdrawal request you submit. We may update these terms when our services

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change — when that happens, we will flag it clearly on this page and, where the change is material, notify you through your registered contact. Continued use of your account after an update means you accept the revised terms. These terms are written under the laws
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applicable in Malaysia, and your access to rapid97 is subject to whether local law in your region permits it. If any single clause is found unenforceable, the remaining terms stay in force. Nothing in these terms limits your statutory rights under Malaysian consumer law. For payment-specific
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questions — such as how DuitNow transfers are processed or how FPX deposits are matched to your account — our support team handles those separately through live chat.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a transaction, we have three ways to reach us. Players in Kota Bharu and across Malaysia use the same contact paths — there is no regional queue. We aim to acknowledge every query within one business day and resolve straightforward account questions faster than that.

Live Chat Start a live chat session from your account dashboard. This is the fastest path for account-specific questions, including payment disputes and access issues.

Email Support Send a detailed query to our support address for written records. Useful when you need a documented trail for account verification or terms disputes.

Account Help Centre The Help Centre inside your account covers step-by-step account management, including how to update contact details or request a review of a flagged transaction.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

rapid97 keeps your account data under strict access controls — only the systems and staff that need it to process your transactions or verify your identity can reach it. We do not sell your personal data to third parties. Cookies on our platform track your session state and device continuity so that switching from your phone browser to desktop does not break your account flow. You can request a copy of the data we hold, ask us to correct it, or raise an objection — contact our support team through live chat or email and we will respond within a reasonable timeframe.

Account Verification

We verify your identity before processing your first withdrawal. This step protects your account from unauthorised access and keeps your wallet details secure.

Cookie & Session Data

Session cookies keep you logged in across devices. We use them for continuity, not for advertising. You can clear them in your browser settings at any time.

Data Retention

We retain your account and transaction records for as long as required by applicable Malaysian regulations. After that period, data is securely deleted from our systems.

Requesting Changes

To update, correct or request deletion of your account data, contact us via live chat or email with your registered account details. We handle each request individually.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — from how updates are communicated to what happens when a payment method like Boost or GrabPay is involved in a dispute. If your question is not here, live chat is the quickest way to get a direct answer.

We flag updates on this page with a revision date. For material changes, we also notify you via your registered email or an in-account message before the new terms take effect.

Yes. Every deposit method we support — including Touch 'n Go eWallet, Boost, and GrabPay — falls under these terms. Payment-specific processing rules are detailed in the payment section of your account.

We will notify you of a suspension and state the reason. You can contest it by contacting our support team. During a suspension, pending withdrawal requests are placed on hold pending review.

Yes. Contact us via live chat or email with your account details and we will prepare a summary of the data we hold. We aim to fulfil data requests within a reasonable timeframe under applicable rules.

Contact support through live chat with your transaction reference number. Our team will cross-check against the payment gateway record and resolve the discrepancy with you directly.

Access continues as long as you comply with these terms and as long as local law in your region permits. We reserve the right to restrict access if either condition is not met, with notice given where practicable.

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